Privacy Policy

1. Introduction

Shivorix Overseas ("Shivorix," "we," "us," or "our") values your trust and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, retain, and safeguard the information of students, parents, partner agents, partner institutions, and other visitors who interact with our website, services, and client portal.

By accessing our website, submitting an enquiry, engaging our services, or using our portal, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described here, please do not use our website or services.

This Policy is intended to comply with applicable data protection laws, including the Digital Personal Data Protection Act, 2023 ("DPDP Act") in India, and, where applicable, the General Data Protection Regulation ("GDPR") for users in the European Economic Area.

2. Who We Are

Shivorix Overseas is a study-abroad and visa consultancy that supports students, partner agents, and partner universities. We provide services including university application support, visa lodgement assistance, language test preparation (IELTS, PTE, Duolingo), flight booking coordination, and related advisory services.

3. Information We Collect

We collect personal and non-personal information that is necessary to provide our services effectively. The categories of information we collect include the following.

4. How We Use Your Information

We use the information we collect for the following purposes.

• Providing our services, including processing university applications, lodging visa applications, coordinating language-test preparation, and managing flight booking requests.
• Communicating with you regarding consultations, application updates, document requirements, decisions, and service-related notifications.
• Verifying your identity and the accuracy of information you provide, including liaising with academic institutions and immigration authorities where required.
• Improving our website, services, and portal through analytics, performance monitoring, and user feedback.
• Marketing and outreach, where you have consented, including newsletters, event invitations, scholarship alerts, and educational updates. You may opt out at any time.
• Complying with legal obligations, responding to lawful requests from authorities, and protecting our legal rights.
• Preventing fraud, abuse, and security incidents, and enforcing our Terms and Conditions.

5. Legal Basis for Processing

Where applicable law requires us to identify a legal basis for processing your personal data, we rely on the following.

• Your consent, which you may withdraw at any time without affecting the lawfulness of processing carried out before withdrawal.
• Performance of a contract or steps taken at your request before entering into a contract, such as providing the services you have engaged us for.
• Compliance with a legal or regulatory obligation.
• Our legitimate interests, including operating our business, improving our services, and ensuring security, provided such interests are not overridden by your rights and freedoms.

6. How We Share Your Information

We do not sell your personal information. We share information only when necessary and with appropriate safeguards, in the following circumstances.

• Partner universities and institutions: to submit applications, verify documents, and exchange admission decisions.
• Immigration authorities and visa offices: to lodge and process visa applications on your behalf.
• Partner agents (where applicable): when an agent has referred you or is jointly supporting your application.
• Service providers: such as cloud hosting providers, communication platforms, payment processors, document verification services, and analytics providers, each bound by confidentiality and data-protection obligations.
• Travel and flight booking partners: to coordinate bookings you have requested.
• Legal and regulatory authorities: where required by law, court order, or in response to lawful requests.
• Successors in a business transaction: in the event of a merger, acquisition, or asset transfer, with appropriate safeguards in place.

7. International Data Transfers

Because our services involve studying and traveling abroad, your information may be transferred to and processed in countries outside India, including countries where partner universities, visa offices, and service providers are based. We take reasonable steps to ensure such transfers are conducted with appropriate safeguards, including contractual protections where applicable.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including providing our services, complying with legal obligations, resolving disputes, and enforcing agreements.

Where information is no longer needed, we will securely delete or anonymize it. Retention periods may vary depending on the type of information and applicable legal requirements.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information against unauthorized access, alteration, disclosure, or destruction. These include encrypted data transmission, access controls, secure storage, and staff training on data protection.

However, no method of transmission over the internet or method of electronic storage is fully secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

10. Your Rights

Subject to applicable law, you may have the following rights with respect to your personal information.

• The right to access the personal information we hold about you.
• The right to request correction of inaccurate or incomplete information.
• The right to request deletion of your information, subject to legal and contractual retention requirements.
• The right to withdraw consent where processing is based on consent.
• The right to object to or restrict certain processing activities.
• The right to data portability, where applicable.
• The right to lodge a complaint with a data protection authority.

To exercise any of these rights, please contact us at global@shivorix.com. We will respond within a reasonable timeframe and as required by applicable law.

11. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to remember your preferences, understand how you use the site, and improve your experience. Cookies are small text files placed on your device.

Essential cookies

Required for the website to function properly.

Analytics cookies

Help us understand visitor behaviour to improve content and performance.

Functional cookies

Remember your preferences and settings.

Marketing cookies

Used with your consent for relevant communications and advertising.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.

12. Children's Privacy

Our services are not directed to children under the age of 18 without parental or guardian involvement. We do not knowingly collect personal information from children without verifiable consent from a parent or guardian. If you believe a child has provided us with personal information without such consent, please contact us so we may take appropriate action.

13. Third-Party Links and Services

Our website may contain links to third-party websites and services, including partner universities, social media platforms, and payment processors. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before sharing information with them.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. Updates will be posted on this page with a revised "Last Updated" date. Where the changes are material, we will provide additional notice through our website or by other reasonable means.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us using the details below.

This document has been prepared for general informational purposes. It should be reviewed and customised by a qualified legal professional before being relied upon.